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It's true -- autothings are GUARANTEED to
be 100% cool or your money back! If you receive something
and don't like it for any reason (and we mean any),
simply return the item within 15 days of your receipt date and we'll refund the
purchase price less applicable fees.
If
the exchange or return of an
item in question is due to a shipping mistake on behalf of
autothing.com, we will pay for all shipping costs (Ground or
Priority) to make certain you are completely satisfied with your
purchase and our customer service. Just another autothing
found nowhere else!
Unopened // Unused
Item - 15 Days - Product Refund
All unopened and
unused returns within 15 days of your receipt date will be given
a refund less1.2.3.
After this period, you cannot return the unopened and unused
item for any reason excluding a product defect.
Defective
Item - 30 Days - Exchange Only
If the item you ordered becomes defective within the first 30 days
of receipt (and thus has been opened/used), you may return it for
EXCHANGE ONLY, since this is the only way any manufacturer
will honor their given warranties on product liability. You must send us
the defective item first in order to receive the replacement.
Opened
// Used Working Item
Other than the occasional
manufacturing issue, all sales are considered
final. This is the case simply because manufacturers do not take back
opened and/or used items.
1FOR ALL RETURNS & EXCHANGES:
Please email autothing.com your return or exchange request,
which should include your name, product information, order number (found
on invoice), and reason for the product exchange or return.
We will send you an RA# (Return Authorization Number) in
order to
initiate the return or exchange. No returns or exchanges will be accepted without a valid
RA# and RA#'s are valid for seven (7) days after issuance.
If you are returning because of a mistake on our part, we
will reimburse the entire return S&H cost at no expense to yourself. But (you knew
one was coming), if you are exchanging or returning because of
any other issue, you must pay the S&H charge to ship the item(s)
to autothing.com, including the S&H for defective products. We HIGHLY suggest that you purchase Insurance
AND any form of Delivery
Confirmation because we cannot be held liable if the
return never gets to us OR does and is damaged. You may find our
mailing address by visiting the
Contact Addresses page. Please note that all shipping and
handling fees are nonrefundable due to their service nature. We require
that you use the United States Postal Service, as UPS and FedEx
will NOT deliver to our commercial-grade PO Box.
2All returns
incur a credit card processing fee as follows:
--> Orders $00.01 - $25.00 USD = $2.00 Fee
--> Orders $25.01 - $75.00 USD = $3.00 Fee
--> Orders $75.01 - $150.00 USD = $4.00 Fee
--> Orders $150.01+ USD = 10% of Subtotal
NO RETURNS // EXCHANGES PAST
30 DAYS
*please
note product specifics below
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In
the rare case of defect, we will first determine through our own
process
whether or not the product was subjected to weather, modification, or
any form of
faulty installation procedure (such as a fall) that could have possibly
caused the given defect. If it is deemed that product was
damaged by neglect or intention, it may be
returned with no refund granted, as manufacturer warranties to not cover
these issues. Otherwise, watch your mail because a new pair is
headed your way! |
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When we say
"decals," we include pretty much anything that sticks or clings
to your vehicle. Products in this category include all decals we
produce, any decals already pre-packaged, Prostripe (or other)
brand striping tapes, and any sunscreens. Will will assist you
where we can on
installation and application tips, but please
use your best judgment and
contact us for help if needed, since we'll be happy to
assist you with your autothing purchase! Also, keep in mind that
all decals are visible to the eye before they are applied; you
can use this luxury to judge beforehand whether or not you love
them, whether they are correct, and so forth. |
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AVS Blackouts rule and are really easy to install- no kidding!
We'll just take this opportunity to tell you not to bend them to
much, lol. While you may possibly find a need to do so during
installation, read the instructions (included) and
app tips we
have on this site because we do not accept returns or exchanges
on fractured or broken Blackout lenses due to improper
installation techniques (even though we'll stress again how
truly easy it is to stick these great looking things on!) |
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Technically speaking, these are already "opened" when you get
them. So, we guess all returns and exchanges are dependent upon
the fact that these be in as-new condition (especially the
Premium
Chrome key chains -- they're so nice and a tad more
costly than their less expensive counterparts.) |
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In regards to the tire valve caps, double-check that there's
four because they're kind of small and roll around a lot if
loose, lol. |
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All license plate related items require some sort of screwdriver
to install, but we suspect everyone can do that, so just be
careful not to hurt yourself, since the items in
this category are quite hardy, lol. As for the acrylic (or
whatever) plate covers, do not screw them in too hard on the
edges because plastic is not as strong as a steel screw (but if
you ordered the plastic nylon screws, less to worry about). |
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Wiper blades from Bosch are extremely rugged and of high
quality. The most likely issue we can foresee is damaging the
blade during a faulty installation, which is something we cannot
accept as a return item. However, all Bosch products include
very easy-to-understand installation instructions, so you
shouldn't have any problem. |
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If you placed an order for one of our Special Deals and an
there's an issue with a certain part of the order, please
contact us with the situation and we will respond to
appropriately help you resolve any problem you may be
experiencing. Note that Special Deals are just that, a
combination of items offered at a discounted price; therefore,
any return [w/out exchange] of a single part of the Special Deal
will not be given full return credit (full credit may be given for a
complete return of the Special Deal, in accordance with the
policies noted above). |
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3All
returned items must be in "as-new" condition; therefore,
please include any
warranty slips, manuals, and/OR accessories that they originally shipped
with.
Failure to do so may cause a delay or partial deduction from your
credit. Please
note that autothing.com is not liable if you order the wrong
product. We try to assist
you by including fields for your vehicle information so that we may
assure the item
you are buying is correct (if this is applicable to the product) and we
also include the appropriate links to check vehicle compatibility.
Some products may not
be legal for highway use in certain states. Please check your
local laws regarding
some products, as autothing.com makes no representation, either explicit
or implied
regarding their legality. Autothing.com will not be held
responsible in any legal issue
arising out of using the products. All returns must be shipped
with postage pre-paid
and if product damage occurs during any return shipment, we are not
liable and will
not cover any additional damage incurred, so please insure item and
purchase any form of Delivery Confirmation in case
of an un-foreseen situation. All NSF (Non-Sufficient Funds) checks
will incur a $25 service fee and all
refused shipments will incur a $5 fee. Note that all
shipping charges are non-refundable.
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*On occasion, we
may include in specific orders an additional item for which there is no
charge. If the order is returned, the free item must be returned as
well, as the full cost of the item will be deducted from the refund of
the original order.
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