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It's true -- autothings are GUARANTEED to
be 100% cool or your money back! If you receive something
and don't like it for any reason (and we mean any),
simply return the new, unopened item within 15 days of your receipt date and we'll refund the
purchase price less credit card processing fees.
If
the exchange or return of an
item in question is due to a shipping mistake on behalf of
autothing.com, we'll even pay for all shipping costs (Ground or
Priority) to make certain you are completely satisfied with your
purchase and our customer service. Just another autothing
found nowhere else!
New & Unused
Item - 15 Day Return Period - Product Refund
All unopened and
unused returns within 15 days of your receipt date will be given
a refund less1.2.
After this period, only manufacturing and warranty issues will
be fully covered, in which case a
product exchange will be honored for the identical item.
Defective
Item - 30 Day Warranty Period - Exchange Only
If the item you ordered
becomes defective within the first 30 days of receipt (and thus has been
opened/used), you may return it for exchange. You must send us the
defective item first in order to receive the replacement.
FOR ALL RETURNS & EXCHANGES:
Please email autothing.com your return or exchange request,
which should include your name, product information, order number and if possible, a reason for the product exchange or return.
We will send you an RMA# (Return Merchandise Authorization
number) in
order to
initiate the return or exchange. No returns or exchanges will be accepted without a valid
RMA#, which are valid for nine (9) business days after issuance.
If you are returning because of a mistake on our part, we
will reimburse the entire return S&H cost at no expense to yourself. But (you knew
one was coming), if you are exchanging or returning because of
any other issue, you must pay the S&H charge to ship the item(s)
to autothing.com. We
recommend that you purchase any form of Delivery
Confirmation because we cannot be held liable if the
return never gets to us OR does and is damaged. You may find our
mailing address by visiting the
Contact Addresses
page. We require that you use the United States Postal Service,
as UPS and FedEx will NOT deliver to our commercial PO Box.
1
Please note that all shipping fees are
nonrefundable due to their service nature.
2
All returns
incur a small credit card processing fee as follows:
--> Orders $00.01 - $25.00 USD = 10% of Subtotal
--> Orders $25.01 - $75.00 USD = 12% of Subtotal
--> Orders $75.01+ USD = 15% of Subtotal
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. All rights reserved. Really!
