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When you place your order, it may ship the very next day --
normally though, we ship within a 1-3 day window upon
receipt of your order (decals and Blackout products may take an
additional day or two due to the variety of requests we receive
in both of those autothing categories). If for any reason we need more time
to ship your cool new auto accessory, we will notify you and
give you the option to wait (and we know you're anxious to get your thing), possibly substitute for an item of equal value, or
close your order without any charge to the credit card used
when the purchase was made. Have any shipping questions not
answered by the FAQ's?
Contact Us >>> |
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NEW! If
I am on active military duty, is there a discount available? |
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Can I track my order and package online? |
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Do I get an autothing.com invoice with my thing? |
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How do I know when my thing has
shipped? |
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Is my credit card charged when I order or
when the item ships? |
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Do I have to sign for my packages
or will the USPS leave it for me? |
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Can I bill to one address and ship to
another, as a gift for example? |
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If ordering Ground (standard ship
method), when will I get my autothing? |
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If ordering Priority or
Express, am I guaranteed to receive it a specific day? |
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Does autothing.com ship packages securely
so nothing gets damaged? |
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If I have a PO Box, can I still order
and get my thing like everyone else? |
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When paying by check, how do I
calculate shipping costs? |
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If I need to exchange or return
an item, how are shipping charges handled? |
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Is placing an order from Alaska or
Hawaii a problem at autothing.com? |
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<< ALL INTERNATIONAL ORDERS >> |
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No matter where you
live, if you own an auto, you can get autothings! |
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If I am on active military duty, is
there a discount available? |
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We at autothing.com hold all military personnel and
organizations in the highest of regards and we appreciate your
constant sacrifices for this great country. As a show of
support, all active-duty military personnel are eligible for a
$5.00 USD order credit. We know that's not much, but it's our little
way of saying "Thanks!" to all of you.
To take advantage of our Military Savings Program, use
Coupon Code "FREEDOM"
during the purchase process.
IMPORTANT! Your ship-to address should be an APO or
military base address -- this is the fastest way we can easily
identify your active duty status. If you don't have a military
mailing address, simply
fax us any valid form of military identification to confirm
your active duty status within the United States armed forces.
Otherwise, the coupon will be removed if your military status cannot be
determined.
Did you know... The father of autothing.com's CEO, Frank, is
a building engineer for the U.S. Army in Afghanistan, so we can
understand what sacrifice means in the many admirable ways it
occurs. Visit the About
autothing.com page to see some neat pictures of a completely
different world! (bottom of
page) |
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Can I track my order and package online? |
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When you place an order via our awesome Web site, you'll
immediately get an email that includes a copy of your receipt
and a link to check the status of your order. With this marvel of Internet
engineering, our system will let you know how many days until
your order will ship and other special notes that may be of
interest. Again, you can check all of this via the included link
that came with your emailed order receipt or you can feel
absolutely free to contact us.
Everything we ship has some form of Delivery Confirmation issued
to it, which means for an extra fee (that's the USPS for you,
lol), we buy a unique 20-digit number that identifies your
autothing's shipment progress and/or delivery status. Let us
note the fee is already included in the shipping cost of any
item. This tracking number is available within your Online
Status Page, which means you can both review your order and
track it directly from one informative page.
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Do I get an autothing.com invoice with my
thing? |
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But of course -- we want you to get the same customized
treatment your car, truck, and SUV get! Your invoice will show
you everything you need to know about the order, including the
autothing(s), cost of the item(s) and S&H charges, tax (only
for IL), your autothing.com Order #, and any notes we think
you might need to know about your order. Some items also come
with our own customized application instructions. |
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How do I know when my thing has
shipped? |
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This entire online thing is great, especially from your
stand-point! Not only do you get an email confirming your
order when you place one, but you also get an email confirming
that your autothing has been shipped and is on it's way.
We take care of you in every aspect, especially when comes to
knowing what's up with your order. |
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Is my credit card charged when I
order or when the item ships? |
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Your credit card is never charged till your thing is on its way,
literally. When we do finally charge your credit card, it serves
a dual purpose: (1) The payment for your autothing is processed
according to all terms and conditions stated within this site
and (2) you receive a notification that your thing has shipped
and was charged to the credit card used when you placed the
order with us. |
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Do I have to sign for my packages or
will the USPS leave it for me? |
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The Postal Service will usually leave packages somewhere they
feel your autothing is secure (at least we hope so!) If
your package is an EXPRESS MAIL
request, you will have to sign
for it (or somebody at the address we shipped to can do this for
you). If before we ship your item you know
that due to your shipping address, you require a Signature Request,
email us so we can issue one to your item free of charge. |
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Can I bill to one address and ship
to another, as a gift for example? |
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How cool! Sending someone a set of Arctic Nokya headlights for
their vehicle or a really sweet Chrome key chain? Well, you can
bill to your credit card with one address and you then have the
option of entering a different SHIP-TO
address during the order process in the autothing.com Online
Store. This is also useful if you are at work
during the day and would like your autothing to go there also
(so you can show it off to all your coworkers, of course!) Let
us mention that if your autothing is indeed a gift for someone,
select the gift option during the purchase process so that the
order total will not be printed on the gift recipient's packing
list. |
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If ordering Ground (standard ship
method), when will I get my autothing? |
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Ok, it goes like this: When we get your order, we will ship it
within 1-3 days, but never on the same day (unless you choose Express mail, in
which case it is possible your item ships same day). It also
depends on what you order, as some things, like decals, need to
be cut for your specific request, while headlight bulbs are
obviously ready.
Next comes shipping times. Usually, you will
receive your item within 1-5 days, since lucky you, we are in
the Midwest (Chicago suburbs) and can serve the entire country
quickly and efficiently. If it's taking longer than you thought
to get your thing, visit your Online Account Page to view the detailed status
of your order.
Clicking Here will
send you
to a new page,
where you will find a very convenient link to determine how long it takes the average
package to get from our love of vehicles to yours. |
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If ordering Priority or Express, am
I guaranteed to receive it a specific day? |
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You should
receive your package within 2-3 days when you choose Priority shipping and
1-2 days when you choose Express
shipping charges (because you really, really want your autothing, which we understand!) Please note though, certain items
such as decals and Blackouts may take up to 5 business days
to ship from our end, at which point we will ship
Priority or Express as you originally
requested. |
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Does autothing.com ship packages securely
so nothing gets damaged? |
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Do you think this site would exist if we didn't? Ok, since
we thought of that question, we'll answer it, lol. We
ship big things in boxes, usually with foam filler-pellets
(don't ask us if they're recyclable -- we just don't know). Little
or flat things ship in envelopes and bubble-padded DVD envelopes
(of course, don't expect an actual DVD). |
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If I have a PO Box, can I still
order and get my thing like everyone else? |
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Since we're shipping via the United States Postal Service, you
can totally accept our autothings in your PO Box. Even something
really big, as your local USPS office will just hold it on the side
for you where it serves them quite well as a lunch table. But
really -- we have a PO Box too, so we know these interesting
(are they really?) facts about the United States Postal System. |
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When paying by check, how do I
calculate shipping costs? |
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Trick question: YOU DON'T!
Because you don't use our Online Store to purchase your
autothing, we both save some money! You see, every purchase you make
by credit card in ANY store, physical or online, has a total
purchase balance that your credit card takes upon itself as a
sort of "loan," giving this "loan" to autothing.com
in this case. Because we
get this "loan" just days after finalizing your order (that's
the email you normally receive when we ship your order), the
credit card issuer charges us a negligible fee in exchange for
money you personally have not yet paid to them. Because you save
us this fee, we're thanking you by saving you money too. Isn't
it nice to finally hear some honesty from an
online site about how and why things happen!
(This FREE SHIPPING offer applies to United
States orders only) |
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If I need to exchange or return an
item, how are shipping charges handled? |
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Well there are two questions within one here, which makes this
feel like a test in college (you know, the professor says "Only
5 questions on the quiz" and there are like 3 within each one).
For Exchanges :: If for any
reason you conduct an exchange with autothing.com, it's
probably, and we bluntly admit it, because we screwed up
something in regards to your order. Whether we shipped you a
Garden Weasel or Ron Popeil's Showtime Rotisserie ("Set it
and forget it!") instead of the correct autothing, it's
our fault and there's no way we're inconveniencing you for that.
We'll send you the correction usually via Priority mail and
we'll include return packaging for the mistaken or incorrect
item, everything free of charge in the process. If the exchange
is due to any other reason, the
Return Policy goes into effect.
For Returns :: If you will be
returning something you purchased for any reason, we are totally
at your service for help and anything else during the process.
First, we recommend reading our
Return Policy,
as you will need an RA # (Return Authorization
Number) to return any product whatsoever. If you are returning
because of a mistake on our part, we will send you all the
return materials to send the autothing back. Cool, huh! But (you knew one was coming), if
you are returning because of any number of other issues,
you must pay ALL charges to ship the item(s) to autothing.com.
You should purchase Insurance
AND any form of Delivery
Confirmation because it is your liability as the shipper and not ours
(for obvious reasons) if the return never gets to us OR does and
is damaged (feel free to check out what scenario
your return falls under by checking out our
Return and Exchange Policies). |
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Is placing an order from Alaska or
Hawaii a problem at autothing.com? |
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Nope! Feel free to order anything you want in the autothing.com
Online Store. But because you two are so separated from the US
physically, we recommend you order something before global
warming takes its' toll. After all, Alaska will have melted and
Hawaii will be underwater. Hold on a sec' there... looks like
this climate survey was referring to a different Alaska and
Hawaii. Ok, so we're pretty lame (but at least the autothings
are cool and that's what counts!) (We're also pretty far down
this page, so we can type a lot of nonsense.) |
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<< INTERNATIONAL >> |
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No matter
where you live, if you own an auto, you can get autothings! |
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If you do not live in a U.S. state, there's still hope to make
your vehicle look better then anyone else's on your
street, avenida, rue, strada, cadde, or whatever!
YOU MUST SELECT THE "USPS International Priority (Non-USA)" SHIPPING OPTION AS YOU COMPLETE AN ORDER.
This option includes our U.S. Customs paperwork and
International Priority shipping (3-5 days to Canada or 4-5+ days to
South America, Europe, Asia, and
Oceania). Shipping costs typically range from about $19.50 USD
for Canada to about $30.00 USD for Australia. This is
still way more affordable than the minimum charge of about
$45.00 for UPS International.
Well ok then, we hope to send an
autothing to every country on the planet one day, because this
love of vehicles is a universal thing (do people in Fiji drive?)
:a) |
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. All rights reserved. Really!
